Refund Policy

Our Commitment to You

At Quick Skill Lab, we stand behind the quality of our micro-courses. We want you to be completely satisfied with your purchase. If a course doesn't meet your expectations, we offer a straightforward refund process.

Refund Eligibility

✅ You ARE eligible for a refund if:

• You request a refund within 7 days of purchase
• You purchased a course directly from Quick Skill Lab
• The course content did not match the description
• You experienced technical issues preventing access (and we couldn't resolve them)
• You're simply not satisfied for any reason

❌ You are NOT eligible for a refund if:

• More than 7 days have passed since purchase
• You purchased through a third-party platform (refund through them)
• You violate our Terms of Service (e.g., sharing course content)
• You've previously requested multiple refunds (abuse of policy)

How to Request a Refund

Subject Line: "Refund Request - [Course Name]"

What to Include:

• Your full name
• Email address used at purchase
• Order/transaction ID (from your receipt)
• Course name
• Brief reason (optional but helpful)

Refund Processing Time

• Review: 1-2 business days after request
• Approval Notification: Email confirmation when approved
• Refund to Your Account: 3-5 business days (depends on your bank/card issuer)
• Payment Method: Refunded to original payment method used

Note: Stripe (our payment processor) may take additional time to return funds to your account. If you don't see the refund after 7 business days, contact your bank.

What Happens After a Refund

• Access Removed: You will lose access to the course content
• Downloads: Any PDFs or materials should be deleted
• Re-purchase: You can purchase the course again at any time
• Other Courses: Refunds are per-course; other purchases remain active

Bundle and Package Refunds

If you purchased a bundle or multiple courses:

• Full Bundle Refund: Available if requested within 7 days of purchase
• Partial Refund: Not available for individual courses within a bundle
• Exception: If one course in a bundle has technical issues, we'll work with you to resolve it

Technical Issues

Before requesting a refund for technical problems, please contact us first. We can often resolve issues quickly:

• Download problems
• Access/login issues
• File compatibility
• Broken links or missing content

If we can't resolve the issue within 48 hours, we'll process a full refund immediately.

Course Updates

We occasionally update course content to improve quality or accuracy. These updates do not affect your refund eligibility or access to purchased courses.

Fraudulent Activity

We reserve the right to deny refunds in cases of:

• Repeated refund requests (refund abuse)
• Evidence of content sharing or piracy
• Violation of Terms of Service
• Chargebacks filed without contacting us first

If you file a chargeback with your bank without contacting us, we will dispute it and may restrict future purchases.

Exceptions and Special Cases

Free Courses

Free courses and promotional content are not eligible for refunds (as there is no charge).

Promotional Discounts

If you purchased a course at a promotional price and request a refund, you will be refunded the amount you actually paid, not the regular price.

Gifted Courses

If someone gifted you a course, the purchaser must request the refund, not the recipient.

Questions About Refunds

If you have questions about our refund policy or need clarification, please contact us before purchasing. We're happy to help you make an informed decision.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Your refund eligibility is based on the policy in effect at the time of your purchase.