Privacy Policy

1. Introduction

Quick Skill Lab ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our digital courses.

By using Quick Skill Lab, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Email Address: Required for course delivery and communication
• Name: Optional, collected during checkout or email signup
• Payment Information: Collected and processed securely by Stripe (we never see or store your full credit card details)

2.2 Information Automatically Collected

• Usage Data: Pages visited, time spent on site, courses viewed
• Device Information: Browser type, operating system, IP address
• Cookies: We use cookies to improve user experience (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Deliver Courses: Send you access links and course materials after purchase
• Communicate: Send order confirmations, receipts, and important updates
• Email Marketing: Send helpful tips and course recommendations (you can unsubscribe anytime)
• Improve Our Service: Analyze usage patterns to make Quick Skill Lab better
• Customer Support: Respond to your questions and resolve issues
• Prevent Fraud: Protect against unauthorized transactions

4. How We Share Your Information

We do NOT sell your personal information. We only share data with:

• Payment Processors: Stripe processes all payments securely. See Stripe's Privacy Policy
• Email Service Provider: ConvertKit manages our email communications. See ConvertKit's Privacy Policy
• Analytics Services: Google Analytics helps us understand how people use our site (anonymized data)
• Legal Requirements: We may disclose information if required by law or to protect our rights

We will never:

• Sell your email address to third parties
• Share your data with advertisers
• Send you spam or irrelevant promotions

5. Data Security

We take your security seriously and implement appropriate measures to protect your information:

• Encryption: All payment transactions are encrypted via SSL/TLS
• Secure Hosting: Our website is hosted on Netlify with industry-standard security
• Limited Access: Only authorized personnel have access to personal data
• Regular Updates: We keep our systems and security measures current

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Export: Request a copy of your data in a portable format
• Unsubscribe: Opt out of marketing emails anytime (click "unsubscribe" in any email)
• Do Not Track: We respect browser "Do Not Track" signals

To exercise these rights, contact us at team@quickskilllab.com. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve site performance and user experience
• Provide relevant content and recommendations

Types of cookies we use:

• Essential Cookies: Required for the website to function (cannot be disabled)
• Analytics Cookies: Help us understand site usage (Google Analytics)
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

8. Email Communications

What you'll receive:

• Transactional Emails: Order confirmations, receipts, course access (cannot opt out)
• Marketing Emails: Tips, new course announcements, special offers (can opt out anytime)

Unsubscribing: Click "Unsubscribe" at the bottom of any marketing email. You'll continue to receive transactional emails related to your purchases.

9. Data Retention

We retain your information for as long as necessary to:

• Provide access to courses you've purchased (indefinitely)
• Comply with legal obligations (tax records: 7 years)
• Resolve disputes and enforce agreements
• Send you marketing communications (until you unsubscribe)

If you request deletion, we will delete or anonymize your data within 30 days, except where legally required to retain it.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Quick Skill Lab is intended for adults and professionals. We do not knowingly collect information from children under 13. If you believe we have collected data from a child, please contact us immediately.

12. International Users

Quick Skill Lab operates in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

Continued use of Quick Skill Lab after changes constitutes acceptance of the updated policy.